How to make an order and to use the shopping cart?
It’s very easy for you to order at Topluckmall.com. On the Home page you will find all the available products. Select a brand/flavor and click on it. This will take you to the selected brand/flavor family page. Then click on ‘Add to Cart’ button for the cigarette of your choice. It will be automatically added to your shopping cart. If you want to buy more, you may also change the quantity of the ordered items in the column of “Quantity” and also select the “Stamp” if you need . If you want to buy more than one brand or style just select another brand from the menu and repeat the process. When you are done, please click “Checkout”. After entering your shipping information, click on “Continue” to review your order. If everything is correct, press on “Checkout”. You will be taken to Secure Server and you should enter the required information. After you have placed the order you will be informed by e-mail when we approve and ship your order.
How can I pay?
You can pay by Western Union, Money Gram, Credit Card & Paypal.
Can I order through email ?
Yes , of course . You can order through email with us , just email order list to us . we will send you payment menthod (or invoice) to finish the payment . and you will get more discount if order more .
How long does it take to process an order?
Orders will be shipped within 1-2 business day from the moment of your payment confirmed.
How long does it take to deliver my order?
The average delivery time is 1-2 weeks.we will send you tracking number after we ship your items.
What are the shipping rates?
All items on our website are free shipping , and duty free .
Is the quality of the tobacco products sold in your store good?
The cigarettes sold at Topluckmall.com are of the highest quality available on the market. We are specialized in this field for many years and now we have many customers already and enjoyed good reputation among them. Try them and it must be Worth!
Will you be offering other brands in the future?
Yes. The number and type of available brands at Topluckmall.com may change in time. That’s why our clients can buy the most famous and popular brands/flavor of cigarettes.
Do you have money back service?
We have 100% Money Back Guarantee. We return your money if the parcel is lost, stolen or damaged.
Within 10 days on receipt of your order, you may reverse your order and return it for a full refund (minus shipping charges). Be sure the goods must be in new condition, with its original package.
You should inform us with the “Returns” as the subject.
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Can you guarantee me the confidentiality?
We can 100% assure you that we do not report any information about our customers to any other third authorities.